PAMELA MONCADA SIGNATURE

based in brooklyn, Ny

Executive Dining Room Manager

Company: Restaurant Associates @ Bank of America Dates: October 2022-Current

Directing all aspects of the Executive Dining Room at Bank of America at 2 Bryant Park, a full-floor event space exclusive to bank executives and their clients: 11 conference rooms, large multipurpose event spaces, and a rooftop terrace— with an executive kitchen operating with fine dining service standards.
Managing budget and expenses to ensure profitability through resource, talent & inventory management, cost control, and financial analysis.
Overseeing execution of executive, client, and sponsee meetings and events, including planning of event rental equipment , external vendor coordination, and AV troubleshooting.
Recruiting, onboarding and training, front of house staff to meet fine dining service standards.
Manage schedules, payroll, and inventory to control food and beverage costs.
Establishing a new branch’s brand and visual identity within the Bank of America ecosystem – designing & illustrating SOPS, meal signage, menus, client proposals, and event recap decks.

Manager, Design & Development

Company: ArtiSans Label  Dates: September 2019 – April 2022

Spearheaded design, and creation of all digital assets; from marketing to e-commerce solutions, while estimating and managing respective budgets and talent.
Oversaw business development, performed market research, and creatively managed lead-gen efforts for local and California-based recording studios.
Implemented, and optimized all web analytics, content streams and digital campaigns.
Performed bookkeeping, account reconciliation, and preparation of financial reporting.

IT Support Specialist

Company: NeueHouse  Dates: February 2019 – September 2019

Due to outstanding performance  I was cross-promoted to IT.

Serviced state of art A/V systems within the facility.

Troubleshooted tech issues in company & client hardware and software.

Onboarded staff and clients, while developing curriculum for technology training sessions.

Member Services

Dates: August 2018 – February 2019

Acted as a brand ambassador while operating as the  main concierge for internal and external communications.

Managed conference room reservation bookings for high profile meetings.

Promoted cross-client relationship development through weekly calculated discussions and culture-based events

Office Manager

Company: Trollback + Company, EightVFX, Duotone Audio – Dates: February 2016 – March 2018

Managed day-to-day operations for executives, design staff and client base; Upheld an efficient system of event calendars, optimizing talent bookings, executive schedules and travel coordination.

Oversaw vendor correspondence and facility repairs for historic SoHo facility.

Ideated and ran company team building and promotional client events.

Performed accounting such as expense reporting, deposits & account reconciliation while managing internal office budgets.

 

creative

Adobe Creative Suite

Procreate

Canva

AutoCAD

PLM Software

Event Planning and Production

EMS 

TripleSeat

Illustration  

technical

Web

C-Panel

CSS/HTML

UX/UI Design

SEO Optimization

WooCommerce

Shopify

WordPress

Squarespace

Marketing

Google Analytics

FB Ads Marketing

HootSuite

Later.com

Trello

Office 365

Google Suite

Financial

Account Reconciliation

Expense Reporting

Budget Management

Quickbooks

Wave

Filemaker Pro

LANGUAGE

Native Spanish

education

LIM College | 2019

B.B.A. Fashion Merchandising & Management

Florida Int’l Univ. | 2015

B.B.A. Marketing

other

ServSafe Manager – Food Handler’s Certification